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Business: A Changing World, 4/e
O.C. Ferrell, Colorado State University
Geoffrey Hirt, DePaul University
Production and Operations Management
True or False Quiz
Please answer all questions.
1
Transformation processes do not take place in organizations that produce services.
A)
True
B)
False
2
The nature of the service provider's output requires a higher degree of customer contact.
A)
True
B)
False
3
The transformation process occurs in most organizations regardless of what they provide.
A)
True
B)
False
4
Within a company the marketing department is responsible for turning a product idea into a workable design.
A)
True
B)
False
5
The economic order quantity model identifies the optimum number of items to order to minimize the costs of managing them.
A)
True
B)
False
6
A company using a fixed-position layout may be called a project organization because it is typically involved in large, complex projects.
A)
True
B)
False
7
ISO 9002 certification was established for service providers.
A)
True
B)
False
8
Quality is seldom a concern of operations management.
A)
True
B)
False
9
The transformation process takes place after consumers purchase products.
A)
True
B)
False
10
Consumer needs and wants are secondary in the development of production processes.
A)
True
B)
False
11
It is always more economical and efficient for companies to buy components from outside suppliers.
A)
True
B)
False
12
Production refers to all the activities involved in making tangible products.
A)
True
B)
False
13
Because of the human element inherent in manufacturing, uniformity of output is difficult.
A)
True
B)
False
14
The maximum load that an organizational unit can carry or operate is known as capacity.
A)
True
B)
False
15
Variations in demand make measurement of productivity more difficult for the service provider.
A)
True
B)
False
16
Purchasing is the buying of all the materials needed by the organization.
A)
True
B)
False
17
Outputs refer to all the activities and processes involved in making intangible products.
A)
True
B)
False
18
Quality control refers to the processes an organization uses to maintain its established quality standards.
A)
True
B)
False
19
Companies with TQM programs for quality control can avoid determining product specifications and quality standards.
A)
True
B)
False
20
Marketing research can help determine the kinds of goods and services a company should provide.
A)
True
B)
False
21
Logistics is a major function of operations.
A)
True
B)
False
22
Planning the operational processes for an organization involves capacity planning and facilities planning.
A)
True
B)
False
2002 McGraw-Hill Higher Education
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