Multiple Choice Quiz

Please answer all questions.


1	Resources such as labor materials and energy are known as ___ in the transformation process.
		A)	outputs
		B)	intangibles
		C)	factors of production
		D)	products
		E)	inputs


2	A series of quality assurance standards designed to ensure consistent product quality under many conditions is known as
		A)	statistical process control.
		B)	total quality standards.
		C)	total quality management.
		D)	ISO 9000.
		E)	quality process control.


3	The raw materials, components, completed or partially completed products, and pieces of equipment a firm uses are often referred to as
		A)	inventory.
		B)	order quantities.
		C)	production.
		D)	outputs.
		E)	intangibles.


4	In a large company, the department charged with determining the actual processes to be used in turning inputs to outputs is
		A)	marketing research.
		B)	engineering.
		C)	operations.
		D)	product planning.
		E)	resource management.


5	Which of the following brings all resources required to create a product to a central location?
		A)	fixed-position layout
		B)	process layout
		C)	product layout
		D)	continuous layout
		E)	intermittent layout


6	Getting products to customers, obtaining and managing raw materials, and packaging finished products are all activities of
		A)	procurement.
		B)	logistics.
		C)	production.
		D)	materials management.
		E)	marketing.


7	The development and administration of the activities involved in transforming resources into goods and services is known as
		A)	operations management.
		B)	manufacturing.
		C)	the transformation process.
		D)	production.
		E)	production management.


8	Which of the following is NOT a difference between manufacturers and service providers?
		A)	nature and consumption of output
		B)	uniformity of inputs
		C)	uniformity of outputs
		D)	measurement of productivity
		E)	nature and consumption of input


9	The process through which inputs are converted into outputs is referred to as
		A)	the transformation process.
		B)	manufacturing.
		C)	materials management.
		D)	physical distribution.
		E)	none of the above.


10	The degree to which a good or service meets the demands and requirements of customers is called
		A)	quality.
		B)	customer satisfaction.
		C)	effectiveness.
		D)	productivity.
		E)	efficiency.


11	____ involves building an item in self-contained units that can be combined or interchanged to create different products.
		A)	Customization
		B)	Standardization
		C)	Process control
		D)	Modular design
		E)	Intermittent manufacturing


12	Making identical, interchangeable components or complete products is referred to as
		A)	customization.
		B)	standardization.
		C)	engineering.
		D)	mechanization.
		E)	specification.


13	Unique products are generally produced through
		A)	customization.
		B)	standardization.
		C)	mechanization.
		D)	personalization.
		E)	specification.


14	Procurement is another name for?
		A)	consumption
		B)	disposition
		C)	budgeting
		D)	purchasing
		E)	acquisitions


15	Which of the following is the sequence of operations through which a product must pass?
		A)	scheduling
		B)	critical path
		C)	transformation process
		D)	PERT
		E)	routing


16	A planning system that schedules the precise quantity of materials needed to make a product is called
		A)	flexible scheduling.
		B)	cycle time management.
		C)	material requirements planning.
		D)	economic order quantities.
		E)	just-in-time management.


17	The activities and processes used in making both tangible and intangible products is known as
		A)	manufacturing.
		B)	production.
		C)	operations.
		D)	the transformation process.
		E)	none of the above.


18	Customers' perceptions are important in determining
		A)	operations processes.
		B)	economic order quantities.
		C)	production schedules.
		D)	quality.
		E)	product specifications.

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