Management Information Systems: Solving Business Problems with Information Technology, 3/e

Gerald V. Post, University of the Pacific
David L. Anderson, DePaul U/McGowan Center

Complex Decisions and Expert Systems

Chapter Outline

Overview
Introduction
Specialized Problems: Complex, Repetitive Decisions
1. Diagnostic Problems
2. Speedy Decisions
3. Consistency
4. Training
Decision Support Systems and Expert Systems
1. Building Expert Systems
2. Knowledge Base
3. Rules
4. Knowledge Engineers
5. Creating an ES
6. Reasoning
7. Limitations of Expert Systems
8. Management Issues of Expert Systems
Knowledge Management
Additional Specialized Problems
1. Pattern Recognition and Neural Networks
2. Machine Vision
3. Voice and Speech Recognition
4. Language Comprehension
5. Robotics and Motion
6. Statistics, Uncertainty, and Fuzzy Logic
DSS, ES, and AI
Machine Intelligence
The Importance of Intelligent Systems in E-Business
1. Agents
2. Support and Problem-Solving Applications
Summary
Key Words
Website References
Additional Reading
Review Questions
Exercises
Cases: Franchises
Appendix: E-Mail Rules
1. Folders
2. Simple Rules
3. Custom Rules
4. Sequence of Rules
5. Exercises

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