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Management Information Systems: Solving Business Problems with Information Technology, 3/e
Gerald V. Post, University of the Pacific
David L. Anderson, DePaul U/McGowan Center

Complex Decisions and Expert Systems

Chapter 9 Review Questions


1. What types of problems are particularly well suited to expert systems?

2. What are the major differences between a decision support system and an expert system?

3. Do you think consumers would be happier if major decisions in banks were made by expert systems? Or would customers prefer to use a bank that advertised all decisions were made by humans?

4. What steps are involved in creating an expert system?

5. What research is being done in artificial intelligence?

6. Describe three situations that could benefit from the use of pattern recognition.

7. When will we have accurate speech recognition systems? What are the advantages of speech recognition?

8. What is the Turing test? Do you think it is a reasonable test?

9. How are expert systems used in e-business?




McGraw-Hill/Irwin