As a medical assistant, you need to know all aspects of
how to create and utilize an appointment book. In this
chapter you will learn to identify the different types of
scheduling systems, how each is used, and which type of
practice each system would work best in. You will also
learn how to handle many types of scheduling situations
within the office, including patient appointments,
emergencies, pharmaceutical representatives, and the
scheduling of outside appointments with other medical
facilities. Legal aspects of the appointment book are discussed,
and proper documentation is stressed. Additional
topics include appointment cards, reminder mailings,
reminder calls, and recall notices for patients. |