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Chapter Objectives
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1
Define small-group communication and state why it is important.
2
Recognize different types of groups.
3
Define leadership and explain its relevance to small-group communication.
4
Explain how culture develops in small-groups.
5
Identify steps in the small-group decision-making process.
6
Discuss two examples of how technology can be used to facilitate small-group communication.
7
Utilize skills necessary for effective and ethical group communication.
8
Recognize strategies for ethically managing group conflict.







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