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Chapter Overview
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  • Intercultural conflict may be characterized by various dialectics, including economic, religious, cultural, and political tensions, as well as ambiguity, language issues, and conflict management styles.
  • There are two different orientations to conflict: conflict as opportunity and conflict as destructive.
  • The social science approach emphasizes understanding cultural differences in conflict.
  • The five types of conflict are affective conflict, conflict of interest, value conflict, cognitive conflict, and goal conflict.
  • There are five conflict styles—dominating, integrating, compromising, obliging, and avoiding.
  • The choice of conflict style may be influenced by culture, gender, and ethnicity.
  • Interpretive and critical approaches to conflict emphasize intergroup and social conflict.
  • Interpretive and critical approaches also emphasize contexts of conflict.
  • Social movements are one approach to social change and often involve conflict or confrontation.
  • Conflict can be productive or destructive.
  • Some strategies for conflict resolution include staying centered, maintaining contact, recognizing the existence of different conflict management styles, identifying a preferred style, being creative and expanding one’s conflict style repertoire, recognizing the importance of conflict context, and being willing to forgive.
  • Transforming methods of mediation are commonly used in many cultures.







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