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Chapter Outline
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Listening Is Important
Listening and Critical Thinking
Four Causes of Poor Listening
Not Concentrating
Listening Too Hard
Jumping to Conclusions
Focusing on Delivery and Personal Appearance
How to Become a Better Listener
Take Listening Seriously
Be an Active Listener
Resist Distractions
Don't Be Diverted by Appearance or Delivery
Suspend Judgment
Focus Your Listening
Develop Note-Taking Skills







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