Study Questions (See related pages) 1 People spend more time listening than in any other communicative activity. A) True B) False 2 Hearing and listening are identical. A) True B) False 3 Listening for pleasure or enjoyment is called ____________ listening. A) empathic B) appreciative C) comprehensive 4 ____________ is listening to provide emotional support for a speaker. A) Sincere listening B) Comprehensive listening C) Empathic listening D) Critical listening 5 Because the brain can process many more words per minute than we talk, this spare "brain time" makes listening easier. A) True B) False 6 Listening to understand the message of a speaker is called ____________ listening. A) sympathetic B) comprehensive C) critical 7 Listening to evaluate a message for purposes of accepting or rejecting it is called A) critical listening. B) argumentative listening. C) judicious listening. D) logical listening. 8 Listening and critical thinking are so closely allied that training in listening is also training in how to think. A) True B) False 9 The two kinds of listening most closely tied to critical thinking are A) appreciative listening and empathic listening. B) empathic listening and comprehensive listening. C) comprehensive listening and critical listening. D) critical listening and empathic listening. 10 To improve your listening, you should think of listening as a passive process. A) True B) False 11 Skilled listeners try to remember a speaker's every word. A) True B) False 12 At a coffee shop on campus, Rachel listens to her friend Shanti discuss his feelings about his mother's recent death. According to your textbook, Rachel is engaged in ____________ listening. A) active B) empathic C) appreciative D) critical 13 Your textbook recommends taking word-for-word notes as a way to improve your listening skills. A) True B) False 14 The first step to improving your listening skills is to A) develop note-taking skills. B) concentrate on a speaker's evidence. C) accept the speaker's frame of reference. D) take listening seriously. 15 __________ listeners give their undivided attention to the speaker in a genuine effort to understand her or his point of view. A) Formal B) Friendly C) Active 16 When business managers are asked to rank-order the communication skills most crucial to their jobs, they usually rank listening number one. A) True B) False 17 Ian is attending a union meeting in which the union president is discussing the company's plan to decrease wages in exchange for an increase in vacation time. As Ian listens, he is trying to determine whether or not to vote for the plan. According to your textbook, Ian is engaged in ____________ listening. A) passive B) emphatic C) appreciative D) critical 18 What are the four causes of poor listening discussed in your textbook? 19 What are the seven techniques discussed in your textbook for becoming a better listener?
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Choose a ChapterChapter 1Chapter 2Chapter 3Chapter 4Chapter 5Chapter 6Chapter 7Chapter 8Chapter 9Chapter 10Chapter 11Chapter 12Chapter 13Chapter 14Chapter 15Chapter 16Chapter 17Chapter 18

Interactive Exercises Study Questions Key-Term Flashcards Crossword Puzzle More Resources Chapter Objectives Chapter Outline Chapter Summary Internet Connection