| attitudes | Clusters of beliefs, assessed feelings, and behavioral intentions toward a person, object, or event.
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| Big Five personality dimensions | The five abstract dimensions representing most personality traits: conscientiousness, agreeableness, neuroticism, openness to experience, and extroversion.
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| cognitive dissonance | An uncomfortable tension experienced when behavior is inconsistent with our attitudes.
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| continuance commitment | An employee's calculative attachment to an organization, whereby an employee is motivated to stay only because leaving would be costly.
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| emotions | Physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness.
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| employee assistance programs (EAPs) | Counseling services that help employees overcome personal or organizational stressors and adopt more effective coping mechanisms.
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| exit–voice–loyalty–neglect (EVLN) model | A model that outlines the consequences of job dissatisfaction.
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| general adaptation syndrome | A model of the stress experience, consisting of three stages: alarm reaction, resistance, and exhaustion.
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| job satisfaction | A person's evaluation of his or her job and work context.
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| organizational commitment | An employee's emotional attachment to, identification with, and involvement in a particular organization.
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| personality | The relatively stable pattern of behaviors and consistent internal states that explains a person's behavioral tendencies.
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| psychological harassment | Repeated and hostile or unwanted conduct, verbal comments, actions, or gestures that affect an employee's dignity or psychological or physical integrity and that result in a harmful work environment for the employee.
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| resilience | The capability of individuals to cope successfully in the face of significant change, adversity, or risk.
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| sexual harassment | A type of harassment that includes unwelcome conduct of a sexual nature that detrimentally affects the work environment or leads to adverse job-related consequences for its victims.
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| stress | An adaptive response to a situation that is perceived as challenging or threatening to a person's well-being.
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| stressors | Any environmental conditions that place a physical or emotional demand on a person.
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| trust | A psychological state comprising the intention to accept vulnerability based on positive expectations of the intent or behavior of another person.
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| work–life balance | A state of minimal conflict between work and non-work demands.
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