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Multiple Choice Quiz
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1
Physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness are called:
A)emotions.
B)cognitions.
C)moods.
D)attitudes.
2
Surveys suggest that more than __________ percent of Americans are satisfied with their jobs.
A)85
B)65
C)50
D)35
3
The employee-customer-profit-chain model suggests that:
A)satisfied clients lead to lower turnover.
B)organizational practices lead to lower turnover.
C)higher profit leads to hiring happier employees.
D)higher profits lead to organizational practices.
4
An employee's calculative attachment to an organization, whereby an employee is motivated to stay only because leaving would be costly is known as:
A)organizational commitment.
B)devotional commitment.
C)organizational allegiance.
D)continuance commitment.
5
When managers are continually paying attention to the fairness of their decisions, they are exhibiting __________, which should lead to organizational commitment.
A)shared values
B)trust
C)justice and support
D)employee involvement
6
Which of the following is a symptom of stress?
A)loose muscles
B)slower breathing
C)increased heart rate
D)less blood to the brain
7
Any environmental conditions that place a physical or emotional demand on a person are known as:
A)stressors.
B)distressors.
C)eustressors.
D)stress demands.
8
One way to manage workplace stress is to take a vacation. This is an example of:
A)changing stress perceptions.
B)withdrawing from the stressor.
C)controlling stress consequences.
D)receiving social support.
9
Companies can help employees to experience more work-life balance by offering:
A)personal leave.
B)flexible hours.
C)telecommuting.
D)all of the above.
10
People who are careful, dependable, and self-disciplined are likely to score high on which one of the following personality dimensions?
A)agreeableness
B)openness to experience
C)conscientiousness
D)extroversion





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