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Customer Service 6e
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Student Edition
Instructor Edition
Customer Service: Skills for Success, 6/e

Robert W. Lucas, Creative Presentation Resources, Inc.

ISBN: 0073545465
Copyright year: 2015

Supplements



  • The Instructor OLC provides instructors with:
    • Instructor's Manual outlines course materials, additional in-class activities, and support for classroom use of the text. It has been organized by learning outcomes to give instructors not only a basic outline of the chapter, but to assist in all facets of instruction. For every question posed in the text, the IM provides a viable answer. The text page numbers provide easy reference for instructors. In addition, the Instructor's Manual guides instructors through the process of integrating supplementary materials into lessons and assignments. It also includes sample syllabi, video notes, and student success insights. Ultimately, this will be an instructor's greatest advantage in using all materials to reach all learners.
    • PowerPoints: PowerPoint slides, created specifically for instructors, include additional teaching notes and are tied directly to learning outcomes. Each slide also includes a text page reference for your convenience.
    • Test Bank: Every chapter provides a series of test questions, available in our Test Bank. Questions are organized by learning outcome and Bloom's Taxonomy. A Test Table aligns questions with the content and makes it easy for you to determine the questions you want to include on tests and quizzes.
    • Asset Map: We know that instructors' time is valuable. To help you prepare, we have created an Asset Map. The Asset Map identifies by chapter, learning outcome, and page number exactly which supplements are available for you to use. Visit our Web site at www.mhhe.com/customerservice to preview how the Asset Map can help!
    • Sample Syllabi: Six- and sixteen-week syllabi are provided in order to tailor content to different learning programs.

  • The Student OLC provides students with:
    • Spanish Translations of the glossary of key terms and online quizzes for Spanish-speaking readers
    • Student Study Guide, which includes worksheets, practice tests, and supplemental learning materials so students can reinforce their learning of chapter concepts

Instructors: To experience this product firsthand, contact your McGraw-Hill Education Learning Technology Specialist.