BusinessWeek, May 10,
2001 by Jane Black
In
the Office, You Have No Secrets
Did you know almost four out of
five U.S. companies now keep tabs on their employees on the job? Yes, your
e-mail is an open book. BusinessWeek, April
10, 2001 by Constance Loizos
Focusing
on the Softer Side of Managing
More employee evaluations are going
beyond strictly financial results and considering a manager's "people
skills." BusinessWeek, April 24, 2001 by Jeanette Brown
Service
with a Virtual Smile
NativeMinds' cyber customer-service reps act like real humans as they deliver the right answers -- and save client
companies a bundle Fast Company, April
2001 by Anni Layne
He
Seconds That Emotion
Almost 20 years ago, Scott Fahlman decided that people using computer-based
communications needed a way to express emotions. His solution? The now
ubiquitous emoticon. Here's why the man who brought the smiley face to the Net
is still smiling. | 
2002 McGraw-Hill Higher Education