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1 | |
When an industrial organization installs specialized equipment to monitor potentially hazardous emissions due to environmentalist pressure, they are in essence experiencing change that is ________. |
| | A) | unplanned |
| | B) | temporary |
| | C) | planned |
| | D) | guided by upper-level management. |
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2 | |
Decentralization of power, team structure, and flattening of the hierarchy are examples of which type of organizational change? |
| | A) | People change |
| | B) | Strategic change |
| | C) | Structural change |
| | D) | Technological change |
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3 | |
________________ change is identified with retrenchment, stability, and growth posture. |
| | A) | Technological |
| | B) | Organizational |
| | C) | Structural |
| | D) | Strategic |
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4 | |
Which of the following is considered to be a source of resistance to organizational change at the individual-level? |
| | A) | Firm inertia |
| | B) | Selective perception |
| | C) | Threats to power structures |
| | D) | Job restructuring |
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5 | |
When an organization fails to change a processing method that has been proven to be less effective than newer methods now available, it can be stated that the organization is dealing with __________. |
| | A) | company inertia |
| | B) | habit |
| | C) | fear of the unknown |
| | D) | fear of economic threats |
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6 | |
George White is demonstrating resistance to the new operating methods incorporated at the organization he works for. Which of the following is an action that Mr. White would be likely to engage in? |
| | A) | Promotion of the new methods to coworkers |
| | B) | Acquisition of skills pertinent to the new methods |
| | C) | Attempting to delay the change |
| | D) | Discussion of the new methods and the job requirements with supervisors |
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7 | |
When Thomas Alexander realized he would face a possible demotion when the Phoenix Organization began its change process, he became resistant to the idea of change. It can be stated his resistance was most probably attributable to fear of _________. |
| | A) | uncertainty |
| | B) | inadequate work skills |
| | C) | insecurity |
| | D) | loss of power |
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8 | |
Which of the following methods for responding to resistance to change offers the advantages of building a commitment to the change and allowing valuable information to be obtained? |
| | A) | Manipulation/co-optation |
| | B) | Negotiation/agreements |
| | C) | Facilitation/support |
| | D) | Involvement/participation |
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9 | |
When Frank Foote attempts to eliminate resistance to change at his organization by only letting out information very selectively, he is in essence practicing ________. |
| | A) | manipulation |
| | B) | coercion |
| | C) | co-optation |
| | D) | facilitation |
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10 | |
Mary never fails to seek out the opinion and ideas of individuals at the organization that she really has no need of obtaining an opinion from. Her method of responding to resistance to change is known as _______. |
| | A) | manipulation |
| | B) | co-optation |
| | C) | negotiation |
| | D) | facilitation |
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11 | |
The type of leader most apt to utilize coercion methods of responding to resistance to change is _________. |
| | A) | autocratic |
| | B) | democratic |
| | C) | narcissistic |
| | D) | insecure |
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12 | |
All of the following identifies recommendations for reducing resistance to change except ________. |
| | A) | plan for the change |
| | B) | initiate the change without offering support |
| | C) | make the change an experiment |
| | D) | be willing to negotiate |
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13 | |
An example of an interpersonal technique that can promote change is which of the following? |
| | A) | Sensitivity training |
| | B) | Manipulation |
| | C) | Coercion |
| | D) | Process consultation |
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14 | |
When a change agent's job entails interviewing all parties about the relations among people, including interpersonal stumbling blocks and problems, this technique to promote change is known as ________. |
| | A) | facilitation and support |
| | B) | team-building techniques |
| | C) | process consultation |
| | D) | manipulation and co-optation |
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15 | |
Which of the following is not suggested to help in evaluating change efforts? |
| | A) | Specify the criteria to be affected |
| | B) | Develop goals for the program at the outset |
| | C) | Incorporate an evaluation component from the start |
| | D) | Do not specify the criteria or measures that should be affected by the change effort |
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2002 McGraw-Hill Higher Education