Chapter 6 Designing Motivating Jobs and High Performance Teams Internet Exercises 1. http://www.saturnbp.com/index.jhtml Saturn is the newest car company in the automobile industry. It was created
through a partnership with GM and the UAW, which opened for business in 1990.
Since that time, Saturn has sold 2.2 million automobiles and generated more
than 20 billion dollars in revenue. This corporation has a strong focus on customer
satisfaction. Exploring the information found on this Website, prepare short responses to
the following questions to discuss with the class. How might this corporation
utilize teams? What can be done to keep the teams motivated? How important have
teams been to Saturn? What different types of teams do you believe Saturn may
be using? Would you like to work for a corporation like Saturn? Why or why not?
2. http://www.im.aa.com American Airlines is one of the top competitors in the airline industry. Their
philosophy of "working hard to make sure your travel experience is something
special" has successfully enabled this organization to continually grow
in a highly competitive marketplace. After examining this Website, prepare short responses to the following questions.
Be prepared to support your answers in class discussion. What types of teams
may be utilized by American? Does American Airline demonstrate valuing their
teams and their efforts? How could they accomplish this? What types of job enrichment
programs do you believe can be implemented at American to create high performance
teams? Explain. |