PLANNING A DIGITAL MARKETING AND SOCIAL NETWORKING SITE Background:
Many companies today utilize new digital
media in a way that reflects their images
and goals. They can also help to improve
customer service, loyalty and satisfaction
while reaching out to new target markets. Companies use
these sites in a variety of ways, sometimes setting up Facebook
pages or Twitter accounts to gather customer feedback,
to promote new products, or even to hold competitions. The U.S. economy has experienced many ups and
downs in recent decades, but e-commerce has been an
area that has continued to grow throughout economic
ups and downs. Many dot-com companies and social
networking sites have risen and collapsed. Others, such
as Amazon.com, Ebay, Facebook, MySpace, and Twitter
have not only survived, but thrived. Many that succeed
are "niche players"; that is, they cater to a very specific market that a "brick-and-mortar" business (existing only in
a physical marketplace) would find hard to reach. Others
are able to compete with brick and mortar stores because
they offer a wider variety of products, lower prices, or better
customer service. Many new digital media outlets help
companies compete on these fronts. As a manager of Biodegradable Packaging Products
Inc., a small business that produces packaging foam
from recycled agricultural waste (mostly corn), you want
to expand into e-business by using digital media to help
market your product. Your major customers are other businesses
and could include environmentally friendly companies
like Tom's of Maine (natural toothpaste) and Celestial
Seasonings (herbal tea). Your first need is to develop a
social networking site or blog that will help you reach your
potential customers. You must decide who your target
market is and which medium will attract them the best. Task:
Plan a digital media marketing campaign using online social networking sites, blogs, or another digital media outlet using
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