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1
A stay at a luxury resort is an activity that is related to the process of:
A)production.
B)operations.
C)marketing.
D)benchmarking.
E)manufacturing.
2
Which of the following is true regarding manufacturers?
A)Manufacturers require a higher degree of customer contact compared to service providers.
B)Manufacturers have more control over the amount of variability of the resources they use in comparison to service providers.
C)Manufacturers are more labor intensive in contrast to service providers.
D)Manufacturing units have a higher degree of variability with respect to their outputs.
E)For manufacturers, measuring productivity is difficult because of its lower degree of uniformity compared to service providers.
3
Which of the following is true regarding service providers?
A)Service providers produce more tangible goods compared to manufacturers.
B)Service providers are generally more labor intensive than manufacturers.
C)For service providers, measuring productivity is fairly straightforward compared to manufacturers.
D)For service providers, products tend to be less customized when compared to manufacturers.
E)Service providers have more control over the variability of their inputs.
4
Which of the following is a similarity between manufacturers and service providers?
A)Both these industries are similar in terms of the labor required.
B)Both these industries have a high level of control over the variability of their inputs.
C)Both these industries implement straightforward methods of assessing productivity.
D)Both these industries are characterized by a high degree of customer contact.
E)Both these industries take decisions related to the process of designing.
5
Jupiter Inc. wants to launch its own brand of computers that can be installed in different configurations to meet customers' needs. Which of the following is a manufacturing process that should be implemented by this company during its production of computers?
A)Standardization
B)Modular design
C)Customization
D)Flexible manufacturing
E)Computer-integrated manufacturing
6
Beaver Corp. is an organization that manufactures industrial equipment. According to this information, it can be concluded that Beaver Corp. is a(n) _____ organization.
A)flexible manufacturing
B)continuous manufacturing
C)intermittent
D)assembly line
E)project
7
Mark is the inventory control manager at Shield Corp. In order to produce industrial equipment. He places an order for a fixed quantity of steel from the supplier daily instead of ordering a massive quantity of steel for a month. Which of the following approaches toward inventory control has been implemented by Mark in this scenario?
A)Economic order quantity model
B)Just-in-time inventory management approach
C)Material-requirements planning approach
D)Routing
E)Scheduling
8
Which of the following is a component of the material-requirements planning technique?
A)Process layout
B)Fixed-position layout
C)Product layout
D)Production schedule
E)Assembly line
9
Which of the following is a disadvantage of the outsourcing process?
A)Decrease in productivity
B)Reduced product quality
C)Decrease in supply-chain efficiency
D)Increase in conflict with labor
E)Higher production costs
10
_____ includes a series of quality assurance standards designed by the International Organization for Standardization to ensure consistent product quality under many conditions.
A)ISO 14000
B)ISO 9000
C)Statistical process control
D)Quality control
E)Total quality management





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