LO 8-1

Define operations management and differentiate between operations and manufacturing.

LO 8-2

Explain how operations management differs in manufacturing and service firms.

LO 8-3

Describe the elements involved in planning and designing an operations system.

LO 8-4

Specify some techniques managers may use to manage the logistics of transforming inputs into finished products.

LO 8-5

Assess the importance of quality in operations management.