LO 9-1

Define human relations and determine why its study is important.

LO 9-2

Summarize early studies that laid the groundwork for understanding employee motivation.

LO 9-3

Compare and contrast the human-relations theories of Abraham Maslow and Frederick Herzberg.

LO 9-4

Investigate various theories of motivation, including Theories X, Y, and Z; equity theory; and expectancy theory.

LO 9-5

Describe some of the strategies that managers use to motivate employees.