Culinary Essentials ©2010

Chapter 5: Customer Service

Chapter Summary

Customer service positions include hosts, servers, bussers, and cashiers. Service employees should have a positive attitude, a neat and clean appearance, good communication and teamwork skills, job knowledge, and the ability to use time wisely. Servers must greet customers, assist them with their questions, take their order, transmit it to the kitchen, serve the food, and tabulate and present the check.