McGraw-Hill OnlineMcGraw-Hill Higher EducationLearning Center
Student Center | Instructor Center | Information Center | Home
Monthly Readings
Powerweb
Chapter Objectives
Chapter Outline
Chapter Overview
Multiple Choice Quiz
Internet Exercises
Crossword Puzzles
eLearning Sessions
Feedback
Help Center


Consumers
Eric Arnould, University of Nebraska
George Zinkhan, University of Georgia
Linda Price, University of Nebraska

Consumer Innovation

Multiple Choice Quiz

Anwer all of the questions





1

__________________ refers to something new, new things, and to new ways of behaving and interacting with things.
A)Adoption
B)Diffusion
C)Innovation
D)Trends
E)Testing
2

Being the first firm to market a product successfully in an emerging market often leads to what is called the _____________________.
A)Relative advantage
B)Pioneering advantage
C)Comparative advantage
D)Success advantage
E)Win-Win advantage
3

The __________________ of an innovation refers to the extent to which the innovation is consistent with present needs, motives, values, beliefs, and behaviors.
A)complexity
B)adoption process
C)consumption paradigms
D)compatibility
E)dynamics
4

_______________________ or consumers' ability to try out an innovation without incurring risk to valued resources (financial, esteem, status, time, information), is another factor critical to successful diffusion of innovations.
A)Trialability
B)Observability
C)Complexity
D)Plausibility
E)Liability
5

The ________________ refers to the spread of an innovation from its creative source across space and time.
A)flow process
B)diffusion process
C)distribution process
D)channeling process
E)word-of-mouth process
6

By ___________________, we mean a preference for existing, familiar products, and behaviors over novel ones.
A)continuous innovations
B)discontinuance
C)innovation resistance
D)discontinuous innovations
E)dynamically continuous innovations
7

The notion of _________________________ reflects the human desire for balance, order, and consistency between beliefs and behaviors.
A)social equilibrium
B)pro-innovation bias
C)neighborhood effect
D)psychological equilibrium
E)discontinuence
8

By ______________________ we mean we mean that the consumer stops purchasing or using the product.
A)bandwagon effects
B)consumption paradigms
C)multi-step media flow
D)discontinuance
E)cultural production system
9

The rate of new-product introduction is also influenced by factors such as ___________________, the distribution and number of consumers who desire and can afford a product.
A)positive externality
B)demand density
C)psychological equilibrium
D)social equilibrium
E)technological visability
10

According to the _________________________ status rivalry between social groups acts as a kind of engine or motive force for innovation.
A)two-step flow model
B)diffusion of innovation theory
C)trickle-down theory of innovation
D)differentiation and embrace model
E)simultaneous adoption theory
11

A ________________________ is a set of individuals and organizations responsible for creating and marketing culturally significant products.
A)cultural production system
B)creative subsystem
C)communication subsystem
D)two-step flow model
E)managerial subsystem
12

The _____________________ focuses on the stages individual consumers or organizational buying units pass through in making a decision to accept or reject an innovation.
A)discontinuous innovation
B)consumption paradigm
C)product complementarity
D)adoption process
E)theory of reasoned action
13

_________________ are users whose current needs become general in a market in the future.
A)Laggards
B)Adopters
C)Innovators
D)Lead users
E)Early adopters
14

Early adopters typically constitute between ________________ of adopters.
A)5 - 10 %
B)10 - 20 %
C)15 - 20 %
D)20 - 25 %
E)25 - 30 %
15

The ________________ is often characterized as deliberative decision-makers.
A)later majority
B)laggards
C)early majority
D)innovators
E)adopters

Fill in the Blanks:



16

_______________________ are those that require minor changes in user behaviors.
A)Continuous innovations
B)Technological innovations
C)Discontinuous innovations
D)Psychological innovations
17

_______________________, or styles, last longest and may define an era.
A)Fads
B)Fashions
C)Forecasting
D)Trends
18

__________________________ require either major change in an area of behavior that is relatively unimportant to the individual or a minor change in an area of behavior that is very important to the user.
A)Technologically continuous innovations
B)Dynamically continuous innovations
C)Differentiated continuous innovations
D)Subordinate influenced continuous innovations
19

Probably the most important factor to the success of an innovation is its preceived _____________________, that is, the extent to which it is viewed as providing clear benefits for the target market that are superior to those offered by competitive market offering.
A)continuous advantage
B)pro-bias advantage
C)competitive advantage
D)relative advantage
20

By ___________________ we refer to the difficulty of understanding the benefits of the product or service and the relationship between attributes or features and those benefits.
A)Complexity
B)Visibility
C)Affordability
D)Observability



21

The flood of innovations is potentially wasteful and expensive for organizations and confusing and disruptive for consumers.
A)True
B)False
22

When mangers are considering the introduction of continuous innovations, a major challenge is demonstrating to end users that the innovation provides a differential advantage over existing products or solutions.
A)True
B)False
23

Even common consumer non-durables may be thought of as continuous innovations if their introduction creates dramatic changes in individual and social behavior.
A)True
B)False
24

Symbolism is another important source of relative advantage that works to speed the diffusion of innovations.
A)True
B)False
25

Complexity is not one of the factors that might impede the diffusion of innovations and hinders adoption.
A)True
B)False
26

Research has found that the diffusion rate is faster for countries in which the products are introduced later than for the countries in which the product is first introduced.
A)True
B)False
27

The notion of psychological equilibrium reflects the human desire for balance, order, and consistency between beliefs and behaviors.
A)True
B)False
28

The environment for change is often neglected in marketing studies of innovation, but it is crucial.
A)True
B)False
29

Businesses in Triad economies invest heavily in innovation; this investment creates a rapid rate of introduction of new products.
A)True
B)False
30

The diffusion rate and maximum penetration level of an innovation depends on the innovation's compatibility with social system values.
A)True
B)False




McGraw-Hill/Irwin