This edition of Operations Management has several new features. First, it contains updates on the latest developments, thinking and practices on operations management, in particular, in the areas of sustainability, eco-friendly or green operations, product and service design, and supply chain management. There are more discussions, illustrations and examples of how companies are reacting to increasing pressure from regulators and the public to be more environmentally friendly in designing, producing and delivering their products and services. There are also updates and more discussion on issues such as use of technology and emerging supply chain practices. Almost all of the chapters have been updated with new and/or more recent readings to provide the latest information, challenges and developments on the management of operations in Asia and the world.

This edition also features a new chapter on waiting lines. The new chapter, Management of Waiting Lines, covers the causes and characteristics of waiting lines and presents queuing models to facilitate a better understanding of waiting. The chapter also includes techniques and ideas that managers could use to manage waiting.

There is a new feature in the end-of-chapter questions. We have included group-based questions under "Group/Experiential Learning Exercises" that require students to work in teams to research, debate and discuss content in the chapter. These questions provide a new learning platform for students to interact with other students in their tutorial classes or seminar lecture settings to share and sharpen their thinking and understanding on operations.