The three major sections contained in this chapter are: 1) the rational choice paradigm of decision making, 2) creativity, and 3) employee involvement. The majority of the chapter is dedicated to decision making. Each of the six steps in the rational choice decision-making process (Exhibit 7.1) is explained, as are some of the problems typically encountered at various steps. The assumptions behind this rational approach are compared to what OB researchers have actually observed (see Exhibit 7.2). Not surprisingly, reality (OB findings) differs significantly from the theoretical ideal. I’ll bet you already knew that.

The second section introduces you to the concept of creativity which is very much related to decision-making and problem solving. A four-stage model of creativity is presented, which is followed by a description of the typical characteristics of creative people. Some suggestions are provided on how organizations can support, or maintain a creative work environment.

The last part of the chapter dealing with employee involvement, discusses all the benefits of having decisions made by more than one person. In other words, how better decisions can result by involving groups of employees. The next part, answers the question, “When is it appropriate or best to involve employees in the decision-making process?” The answer rests with the contingencies of employee involvement. These can be used as a kind of checklist.

That’s it. Just think of the chapter as being made up of three separate, but related parts. That should make it easier to study.