I. Teams and Informal Groups

1. Nine types of teams (Exhibit 8.1)
2. Informal groups
3. Advantages and disadvantages of teams
1. Three common challenges

II. The Team Effectiveness Model (5 Major Parts)

III. Organizational & Team Environment Elements (5)

IV. Team Design Elements (3)

1. Task characteristics
2. Team size
3. Team composition & diversity

V. Team States (4 elements)

1. Team norms
2. Team cohesion (6 influencing factors)
3. Team efficacy
4. Team trust (3 levels)

VI. Team Processes

1. Internal and external
2. Team development

VII. Self-Directed Teams (SDTs)

VIII. Virtual Teams

1. Success factors for virtual teams (4)

IX. Team Decision Making

1. Constraints on team decision making (4 common problems)
2. Improving creative team decision making (4)