After reading and studying this chapter, you should be able to :
Identify several basic competitive strategies and explain how they use information technologies to confront the competitive forces faced by a business.
Identify several strategic uses of Internet technologies and give examples of how they can help a business gain competitive advantages.
Give examples of how business process reengineering frequently involves the strategic use of Internet technologies.
Identify the business value of using Internet technologies to become an agile competitor or form a virtual company.
Explain how knowledge management systems can help a business gain strategic advantages.
