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True or False
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1
Information systems can contribute much more to an enterprise than ensuring efficient business operations; they can change the way businesses compete.
A)True
B)False
2
When a firm strives to find ways to help its suppliers and customers reduce their costs, or to increase the costs of their competitors, it is pursuing a differentiation strategy.
A)True
B)False
3
As an additional competitive strategy, a firm can create barriers to entry that would discourage customers from entering a market.
A)True
B)False
4
One of the ways an organization can build a customer-focused business is to build customer value and loyalty using Internet technologies. This strategy would include building a Web community of customers, employees, and partners.
A)True
B)False
5
The value chain concept divides the activities of a firm into a set of primary activities and a set of complimentary activities.
A)True
B)False
6
Using case managers to handle almost all tasks in a business process, instead of splitting tasks among many different specialists, is an example of a self-directed cross-functional team.
A)True
B)False
7
GE Healthcare has positioned itself as a complete solution provider. The strategic business result has been a shorter-term relationship than a traditional product sale would have yielded.
A)True
B)False
8
A virtual company may be able to share infrastructure and risk with alliance partners.
A)True
B)False
9
One of the biggest drawbacks of using knowledge management systems (KMS) is that they are not designed to provide rapid feedback to knowledge workers.
A)True
B)False
10
Investments in information technology can allow a business to lock in customers and suppliers by building valuable relationships with them.
A)True
B)False





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