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Multiple Choice Quiz
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1

According to the perceptual model of communication, noise affects
A)messages
B)encoding
C)source decodes
D)all of the above
2

Managers can reduce distortion in a variety of ways including
A)enhancing trust through a meaningful performance review process.
B)emphasizing power differences between themselves and their subordinates.
C)discouraging staff feedback.
D)establishing performance goals that encourage employees to focus on personalities rather than problems.
3

A communication style characterized by expressive and self-enhancing behavior which does not take advantage of others is a___________ style.
A)aggressive
B)assertive
C)nonassertive
D)non-aggressive
4

A person's linguistic style is their _______.
A)conversation style.
B)way of communicating.
C)typical speaking pattern.
D)none of the above.
5

An example of a powerful nonverbal cue would be
A)touching
B)facial expressions
C)hand shaking
D)all of the above
6

Which of the following connects employees with selected customers, suppliers and strategic partners?
A)Internet
B)Intranet
C)Extranet
D)E-mail
7

Which of the following is a key to effective listening?
A)Getting emotional or worked up.
B)Challenging yourself.
C)Easily distracted.
D)Listening for facts only.
8

E-mail is becoming a major communication medium because:
A)e-mail reduces the cost of distributing information to a large number of employees.
B)E-mail is a tool for increasing teamwork.
C)E-mail reduces the costs and time associated with print duplication and paper distribution.
D)All of the above.
9

When managing your email you should:
A)get on as many cc lists as possible.
B)use the apply to all feature.
C)scan first, read second.
D)none of the above.
10

Effective communication has barriers including
A)process and semantic barriers.
B)personal barriers.
C)physical barriers.
D)all of the above





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