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Video Quiz
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1

As the video indicates, Ramos has called for a meeting with Angela to discuss various problems. Ramos is essentially attempting to engage in ________ with Angela about the problems.
A)feedback
B)dispute
C)communication
D)listening
2

The conversation between Angela and Ramos is occurring face-to-face. It can be stated this is the type of ________, which was selected to be engaged for their discussion.
A)media
B)encoding
C)communication competence
D)communication distortion
3

That which Angela and Ramos are trying to convey to each other would be referred to as the ________ and is the resulting output of the encoding process.
A)noise
B)message
C)feedback
D)situational antecedents
4

As depicted within the video, Angela is constantly twirling or moving her ink pen, averting her gaze, and shifting her position in the chair while she is speaking with Ramos. These are signs of nonverbal communication and convey messages that may or may not differ from the verbal ones. Of the following, which one would not be considered a method to improve nonverbal communication skills?
A)Maintain eye contact
B)Leaning forward
C)Nodding of the head
D)Speaking at a quickened pace
5

Ramos indicates he plans to improve his listening abilities so that he may better listen and understand what Angela is attempting to convey to him. With that in mind, which of the following would Ramos be least likely to do?
A)Resist distractions
B)Not expend energy on listening
C)Not avoid unfavorable information
D)Devote full attention to the matter
6

The work being performed by Angela is being done away from the main office and is instead being performed from her private home. This type of work situation is best described as ______.
A)videoconferencing
B)collaborative computing
C)telecommuting
D)extranetting
7

As indicated by the communication occurring between Angela and Ramos, communication sometimes encounters barriers to its effectiveness. Which one of the following would not be considered a barrier to effective communication?
A)Both parties rank high in communication skills
B)A distance of 20 feet is between the parties involved
C)Sender and receiver speak two different languages
D)Speaker and receiver use different meanings for the same word
8

The phrase, "Life is like a box of chocolates" may be considered to be vague and subject to misunderstanding. What type of barrier to effective communication is this most likely to be classed under?
A)Process
B)Physical
C)Personal
D)Semantic





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