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1 | |
At Pike Place Fish Market, the behavioral outcomes of a socialized worker are most likely to include all but which of the following? |
| | A) | Effective role/job performance |
| | B) | Desires to remain with the organization |
| | C) | Demonstrates a high involvement with the job |
| | D) | Willfully cooperates with the demands and needs of the organization |
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2 | |
The employees of Pike Place demonstrate a positive attitude toward the entire organization as well as to their individual job performance. Which of the following best describes the influencing factor that results in this sense of shared values and beliefs that determine how workers perceive and think about the organization? |
| | A) | Organization culture |
| | B) | Organizational socialization |
| | C) | Anticipatory socialization |
| | D) | Organizational mentoring |
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3 | |
Pike Place Fish Market declares it places a high value on satisfying its customers. This is one of the many actions that have resulted in the outrageous success this business exhibits. However, let us say hypothetically that employee John, who works for customer service at Pike Place, fails to effectively resolve the questions and concerns customers present to him. While he states he believes in the practices of the business, in actuality he does not feel his time should be wasted handling such trivial things. Which of the following is best represented by John's actions? |
| | A) | Espoused values |
| | B) | Enacted values |
| | C) | Normative beliefs |
| | D) | Oppositional values |
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4 | |
The organizational culture of Pike Place Fish Market demonstrates it honors its employees as valuable assets. In its operations, employee mistakes are expected and used as learning tools for improving future work performance. However some organizations follow a completely different pathway within their culture. An organization that is quick to punish an employee's mistakes while rarely rewarding employees who are successful in accomplishing the tasks associated with the job, would most probably have what kind of culture? |
| | A) | Constructive |
| | B) | Aggressive-defensive |
| | C) | Facilitative |
| | D) | Passive-defensive |
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5 | |
Gary, who works for Pike Place, is at the stage of socialization where he is most likely to learn what the organization is really like. At what phase of the socialization process would Gary most likely be? |
| | A) | Change phase |
| | B) | Encounter phase |
| | C) | Anticipatory phase |
| | D) | Acquisition phase |
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6 | |
Officials at Pike Place Fish Market are quick to state its use of a coaching/mentoring approach has proven to be highly successful to the business. All of the following are terms normally associated with the act of mentoring except ______________. |
| | A) | coaching |
| | B) | teaching |
| | C) | encountering |
| | D) | sponsoring |
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7 | |
Coaching/mentoring has proven to be highly important to the successfulness of Pike Place's operations. As with any process, many parts of development must exist to assist the effectiveness of the implemented process. Of the following, __________ would not be considered as a type of development network associated with the mentoring process. |
| | A) | passive-aggressive |
| | B) | receptive |
| | C) | opportunistic |
| | D) | entrepreneurial |
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