1. Marketing's role in the global economy |
2. Marketing's role within the firm or nonprofit organization |
3. Focusing marketing strategy with segmentation and positioning |
4. Evaluating opportunities in the changing marketing environment |
5. Final consumers and their buying behavior |
6. Business and organizational customers and their buying behavior |
7. Improving decisions with marketing information |
8. Elements of product planning for goods and services |
9. Product management and new-product development |
10. Place and development of channel systems |
11. Logistics and distribution customer service |
12. Retailers, wholesalers, and their strategy planning |
13. Promotion-Introduction to integrated marketing communications |
14. Personal selling |
15. Advertising and sales promotion |
16. Pricing objectives and policies |
17. Price setting in the business world |
18. Developing innovative marketing plans: Appraisal and challenges |
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Appendix A. Economics fundamentals |
Appendix B. Marketing arithmetic |