(See related pages)
Managing Conflict in
the Small Group
(See page(s) 357)
Central Message
(See page(s) 357)
Study Objectives
(See page(s) 357)
A Definition of Conflict
(See page(s) 360)
Positive and Negative Outcomes of Conflict
(See page(s) 362)
Benefits of Conflict
(See page(s) 362)Negative Effects of Conflict
(See page(s) 364)
Expressing Disagreement in a Group
(See page(s) 365)
Types of Conflict
(See page(s) 367)
Substantive Conflict
(See page(s) 367)Affective Conflict
(See page(s) 368)Procedural Conflict
(See page(s) 368)Conflict over Inequity
(See page(s) 370)
Managing Conflict
(See page(s) 371)
Basic Approaches toward Conflict Management
(See page(s) 371)
Conflict Management Styles and Tactics
(See page(s) 372)
Avoidance
(See page(s) 374)Accommodation
(See page(s) 375)Competition
(See page(s) 375)Collaboration
(See page(s) 376)Compromise
(See page(s) 377)
Expressing Disagreement Ethically
(See page(s) 377)
Negotiating Principled Agreement
(See page(s) 380)
When Negotiation Fails: Alternative Procedures
(See page(s) 383)
Mediation by the Designated Leader
(See page(s) 383)Voting
(See page(s) 384)Forcing
(See page(s) 384)Third-Party Arbitration
(See page(s) 385)
Common Ground Approaches
(See page(s) 385)
Recruitment of Participants
(See page(s) 386)Premeeting Activity
(See page(s) 386)Establishing the Ground Rules for the Dialogue
(See page(s) 387)Rules during the Dialogue
(See page(s) 387)Follow-Up
(See page(s) 387)
Summary
(See page(s) 388)
Key Terms
(See page(s) 388)
Exercises
(See page(s) 389)
Bibliography
(See page(s) 390)
Notes
(See page(s) 390)
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