(See related pages)
As a result of studying Chapter 13 you should be able to:
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Define conflict, and explain both the positive and negative effects it can have on a group. |
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Describe a member who is an innovative or opinion deviate, and explain how such a person can help a group improve its decision making. |
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Describe the four types of conflict that typically occur in small group interactions. |
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Describe the distributive (win-lose) and integrative (win-win) orientations, and the five specific conflict management styles and their tactics typically used to manage small group conflict. |
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Describe the ethical standards necessary for dealing with conflict. |
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Explain the principled negotiation procedure for helping a group resolve conflict. |
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Explain three alternative methods for breaking a deadlock when negotiation fails, and describe a mediation procedure a group can use if it is deadlocked. |
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Explain the goals of the Common Ground approach to managing conflict, and describe its basic rules for dialogue. |