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1 | |
In small groups conflict is: |
| | A) | an integral part of problem solving |
| | B) | a natural byproduct of trying to come to some agreement about an issue |
| | C) | necessary to effective decision making and problem solving |
| | D) | all of the above |
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2 | |
Conflict should occur during group problem solving; if it doesn't, the group members aren't taking advantage of their: |
| | A) | diversity |
| | B) | leadership roles |
| | C) | ability to solve problems |
| | D) | all of the above |
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3 | |
Which of the following is the term for an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals? |
| | A) | expressed struggle |
| | B) | conflict |
| | C) | communication breakdown |
| | D) | group dysfunction |
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4 | |
Which of the following is what takes place when people in a group recognize that they have different views regarding an issue? |
| | A) | expressed struggle |
| | B) | interdependent goal reaching |
| | C) | the perceptual dimension of conflict |
| | D) | conflict resolution |
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5 | |
Which of the following is not a benefit of conflict? |
| | A) | Conflict can produce better understanding of both issues and people. |
| | B) | Conflict can interfere with member motivation. |
| | C) | Conflict can produce better decisions. |
| | D) | Conflict can produce greater cohesiveness among group members. |
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6 | |
Which of the following is a negative effect of conflict? |
| | A) | Conflict can split a group apart. |
| | B) | Conflict decreases the ability of groups to understand the issues. |
| | C) | Conflict interferes with member motivation. |
| | D) | all of the above |
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7 | |
A group member who is viewed by the other members as substantially different in some important way from the others is a: |
| | A) | deviate |
| | B) | leader |
| | C) | competitor |
| | D) | collaborator |
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8 | |
Which of the following types of conflict is task related, such as disagreement over ideas, meanings, issues, and other matters pertinent to the group's task? |
| | A) | essential conflict |
| | B) | affective conflict |
| | C) | substantive conflict |
| | D) | procedural conflict |
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9 | |
Which of the following types of conflict originates from interpersonal power clashes, likes and dislikes unrelated to the group's task? |
| | A) | intrinsic conflict |
| | B) | avoidance conflict |
| | C) | procedural conflict |
| | D) | affective conflict |
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10 | |
Members of your group disagree about whether they should make decisions by consensus or whether majority rule should be used. This is an example of: |
| | A) | substantive conflict |
| | B) | affective conflict |
| | C) | collaborative conflict |
| | D) | procedural conflict |
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11 | |
A group member believes that his workload is greater than that of other group members. He also resents the idea that at least two other individuals in the group do not seem to be contributing in an equitable fashion. This is an example of: |
| | A) | inequity perception |
| | B) | conflict |
| | C) | deviance |
| | D) | the distributive approach |
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12 | |
The stress created by the perception of inequity can lead group members who have minimal power or bargaining leverage to form sub-groups in an attempt to level the playing field. This is known as: |
| | A) | a conflict solution |
| | B) | deviant behavior |
| | C) | a coalition |
| | D) | a procedural conflict |
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13 | |
Which of the following is a basic approach toward conflict management that assumes that what one person gains is at another's expense? |
| | A) | integrative approach |
| | B) | common group dialogue |
| | C) | compromise |
| | D) | distributive approach |
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14 | |
The integrative approach to conflict management assumes: |
| | A) | there is some way to manage the conflict so all parties can end up winners |
| | B) | the main concerns of all parties can be integrated into a solution in which all involved receive what is most important to them |
| | C) | a win-win attitude |
| | D) | all of the above |
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15 | |
Specific choices people make in particular situations as they manage conflict are referred to as: |
| | A) | conflict resolution |
| | B) | conflict styles |
| | C) | conflict tactics |
| | D) | substantive conflict |
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16 | |
The conflict style characterized by a person's denial of the conflict is called: |
| | A) | avoidance |
| | B) | competition |
| | C) | compromise |
| | D) | accommodation |
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17 | |
Which two conflict styles are considered to be passive in orientation? |
| | A) | avoidance and collaboration |
| | B) | collaboration and compromise |
| | C) | avoidance and accommodation |
| | D) | accommodation and competition |
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18 | |
Ethical behaviors in conflict situations are those that: |
| | A) | promote the beneficial outcomes of conflict |
| | B) | seek resolution that gives all members a feeling of satisfaction |
| | C) | avoid conflict at all costs |
| | D) | all of the above |
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19 | |
Which of the following is an all-purpose, integrative strategy in a conflict situation that encourages all participants to collaborate by expressing their needs and searching for alternatives that meet those needs? |
| | A) | ethical decision making |
| | B) | integration |
| | C) | compromise |
| | D) | principled negotiation |
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20 | |
If a group cannot achieve consensus, other options are: |
| | A) | mediation by the leader |
| | B) | voting |
| | C) | third-party arbitration |
| | D) | all of the above |
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