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Chapter Outline
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GROUP DISCUSSION AND OBSERVATION TECHNIQUES
(See page(s) 393)

Special Discussion Techniques and Methods for Face-to-Face and Computer-Mediated Groups
(See page(s) 395)

Central Message  
(See page(s) 395)

Study Objectives  
(See page(s) 395)

Regulating Group Discussion  
(See page(s) 397)

Administrative Matters  
(See page(s) 397)

Responsibilities of the Chair  
(See page(s) 398)

Discussing, Making Motions, and Voting  
(See page(s) 398)

Group Techniques for Increasing Problem-Solving Effectiveness  
(See page(s) 400)

Identifying Problems  
(See page(s) 400)

The Problem Census  
(See page(s) 400)

The RISK Technique  
(See page(s) 401)

Generating Information and Ideas  
(See page(s) 402)

Focus Groups  
(See page(s) 402)

Buzz Groups  
(See page(s) 403)

Enhancing Group Creativity  
(See page(s) 405)

Brainstorming  
(See page(s) 405)

Metaphoric and Analogic Thinking  
(See page(s) 408)

Implementing Ideas with PERT  
(See page(s) 410)

Improving Organizational Problem Solving  
(See page(s) 411)

The Nominal Group Technique  
(See page(s) 411)

Quality Circles  
(See page(s) 412)

Self-Managed Work Groups  
(See page(s) 413)

Using Technology to Help a Group  
(See page(s) 414)

Teleconferences  
(See page(s) 416)

Group Decision Support Systems  
(See page(s) 417)

Summary  
(See page(s) 422)

Key Terms  
(See page(s) 423)

Exercises  
(See page(s) 423)

Bibliography  
(See page(s) 423)

Notes  
(See page(s) 424)










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