Leaders of committees created by organizations governed by Robert’s
Rules of Order should know and follow Robert’s rules for committees,
which are simpler and less formal than parliamentary rules.
Two techniques are useful in helping members identify problems:
The problem census uses a polling–posting method to help a group build
an agenda for future problem solving, and the RISK technique spots unforeseen
negative
reactions to a proposed change of policy or procedure.
To generate information, focus groups, which are unstructured group
meetings that can be recorded and content-analyzed, provide a wealth of
information for numerous applications. Buzz groups allow every member of
a large group
to participate.
Creativity can be enhanced by brainstorming, which defers judgment and includes
written and electronic variants, and synectics,
which
seeks unusual analogies to generate sudden insights into a problem.
PERT can be used to work out how to implement a complex
solution by breaking it down into sequential, organized steps.
Organizations can be enhanced through the Nominal Group
Technique, which helps groups reach solutions with a minimum of secondary
tension; quality
circles, which meet to improve the quality and quantity of products and
the work climate; and self-managed work groups of cross-trained members who
manage
the details of their own work.
Various technologies can help groups. Members who cannot
meet face-to-face may use teleconferences. Group Decision Support Systems,
which are computer-based hardware and software systems, support traditional
group decision making in a number of ways.
