Each chapter closes with Critical Thinking Questions (listed below) as a review of chapter material that focuses on the role of the medical assistant.

1. Imagine that you are responsible for the maintenance of the office equipment in a busy medical practice. What weekly, monthly, and yearly checks might you perform? How would you document these checks?

2. You think that your office needs a new photocopier. Explain how you would justify this need to the office manager.

3. You have been asked to create a patient sign to hang on the wall over the courtesy phone. What will your sign say?

4. The fax machine in your office is malfunctioning. Explain the steps you might take to troubleshoot the problem.