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Chapter Outline
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Small Groups Are Essential in Our Society  
  • Small Groups Exist through Communication  
  • Types of Groups  
The Rewards and Costs of Group Decision Making  
  • Advantages of Group Decision Making  
  • Disadvantages of Group Decision Making  
Norms and Roles Are Established through Group Communication  
  • Group Norms Establish Communication Guidelines for Members  
  • Group Norms Are Influenced by Culture  
  • Cohesion Is an Important Norm in Many Successful Groups  
  • Roles Facilitate Group Functioning and Communication  
Using the Problem-Solving Agenda to Make Effective Decisions  
  • Define and Understand the Problem  
  • Establish Explicit Criteria for an Effective Solution  
  • Generate Possible Solutions to the Problem  
  • Select the Best Possible Solution to the Problem  
  • Implement the Solution  
Communicating Responsibly: Becoming an Effective Leader  
  • Styles of Leadership  
  • Developing Group Leadership Skills  
Resources for Review and Skill Building  





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