Main Topics

• The Tree of Business Life: Service
• The Importance of Service and Follow-Up
• Building a Long-Term Business Friendship
• Relationship Marketing and Customer Retention
• The Product and Its Service Component
• Customer Satisfaction and Retention
• Excellent Customer Service and Satisfaction Require Technology
• So, How Does Service Increase Your Sales?
• Turn Follow-Up and Service into a Sale
• Account Penetration Is a Secret to Success
• Service Can Keep Your Customers
• You Lose a Customer--Keep on Trucking
• Returned Goods Make You a Hero
• Handle Complaints Fairly
• Is the Customer Always Right?
• Build a Professional Reputation