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Key Terms
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acquaintance  People you know little about.
business friendship  The relationship formed between a salesperson and client that revolves around business-related issues.
customer satisfaction  Feelings toward the purchase.
customer service  Activities and programs provided by the seller to make the relationship a satisfying one for the customer.
follow-up  Maintaining contact with a customer (or prospect) in order to evaluate the effectiveness of the product and the satisfaction of the customer.
friends  People known for some time and with whom we share common interests and/or hobbies.
intimate friends  People known on a deeper, more personal level than a friend.
knowledge  Knowing something gained through experience and/or training.
proverb  A short, wise, easy-to-learn saying that calls a person to think and act.
wisdom  Ability to make good use of knowledge.







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