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Chapter Objectives
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After reading this chapter, you should have a good understanding of:
  1. The value of effective strategic control systems in strategy implementation.


  2. The key difference between "traditional" and "contemporary" control systems.


  3. The imperative for "contemporary" control systems in today's complex and rapidly changing competitive and general environments.


  4. The benefits of having the proper balance among the three levers of behavioral control: culture, rewards and incentives, and boundaries.







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