(See related pages)
|
|
|
| 1. To define conflict in both its constructive and destructive forms. |
|
|
|
| 2. To describe the primary communication styles available for managing conflict. |
|
|
|
| 3. To discuss which communication styles are most likely to encourage constructive conflict management. |
|
|
|
| 4. To discuss ways to manage conflict competently through anger management, forgiveness, and intercultural understanding. |