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Interpersonal Conflict Management
(See related pages)


Definition of Conflict
  1. General Definition
  2. Destructive Conflict
  3. Constructive Conflict
  4. Box 11-1 Focus on Controversy The Culture of Conflict
Communication Styles of Conflict Management
  1. Collaborating (Cooperating)
  2. Accommodating (Yielding)
  3. Compromising
  4. Avoiding (Withdrawing)
  5. Competing (Power-Forcing)
Managing Conflict Competently
  1. Communication Styles in Action
  2. Communication Styles and Partner Abuse
  3. Anger Management
  4. Box 11-2 Sharper Focus Bill Gates Goes Ballistic
  5. Transforming Competing into Collaborating
  6. Forgiveness
  7. Culture and Conflict
  8. Box 11-3 Sharper Focus Managing Cultural Conflicts
Summary
Quizzes Without Consequences
Key Terms
Suggested Readings
Film School





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