 |
1 | |
Destructive conflict is characterized by |
|
| | A) | retaliation |
| | B) | cross-complaining |
| | C) | flooding |
| | D) | de-escalation |
|
2 | |
You and a friend have had a heated disagreement. Emotions are raw and feelings have been hurt. You approach your friend after a brief silence: "I'm sorry I lashed out at you like that." This is an example of the collaborating tactic called |
|
| | A) | yielding |
| | B) | smoothing |
| | C) | bridging |
| | D) | accommodating |
|
3 | |
Constructive and destructive anger can be distinguished from each other by the |
|
| | A) | intensity of the anger |
| | B) | durability of the anger |
| | C) | topic of conversation |
| | D) | length of the anger |
|
4 | |
Constructive conflict is characterized by |
|
| | A) | escalation |
| | B) | flexibility |
| | C) | competing |
| | D) | harmony |
|
5 | |
The four-stage model of forgiveness is |
|
| | A) | hurting, hating, forgetting, and coming together |
| | B) | hurting, loving, healing, and accepting |
| | C) | hurting, hating, healing, and coming together |
| | D) | hurting, healing, forgetting, and coming together |
|
6 | |
Which of the following are communication styles of conflict management? |
|
| | A) | Yielding |
| | B) | Power/forcing |
| | C) | Assertiveness |
| | D) | Repair attempts |
|
7 | |
Research on communication styles of conflict management shows that |
|
| | A) | the accommodating style is the most constructive and effective |
| | B) | the avoiding style should never be used |
| | C) | most people use confrontation as their initial style |
| | D) | the competing style is the least effective |
|
8 | |
Your boss tells you that unless your job performance improves markedly, you'll be fired. You are very upset. You tense up, your heart beats very fast, and you are losing control of your ability to think clearly and rationally. This is |
|
| | A) | venting |
| | B) | freezing |
| | C) | stonewalling |
| | D) | flooding |
|
9 | |
Which of the following conflict management styles has great potential for destructive outcomes? |
|
| | A) | Power-forcing |
| | B) | Accommodating |
| | C) | Collaborating |
| | D) | Avoiding |
|
10 | |
Which of the following are likely to be ineffective in stopping partner abuse? |
|
| | A) | Yielding |
| | B) | Compromising |
| | C) | Power forcing |
| | D) | Confronting |
|
11 | |
There is no conflict between two individuals if one party doesn't realize the other party is unhappy about something because the unhappy party keeps his or her dissatisfaction unexpressed. |
|
| | A) | True |
| | B) | False |
|
12 | |
Venting your rage will likely decrease it like a boiling pot of water that needs venting before it explodes and becomes truly destructive. |
|
| | A) | True |
| | B) | False |
|
13 | |
A collectivist culture such as China typically favors using the power/forcing conflict management style within relationships and groups. |
|
| | A) | True |
| | B) | False |
|
14 | |
Making an argument and having an argument are the same thing. |
|
| | A) | True |
| | B) | False |
|
15 | |
Stonewalling is a type of avoiding strategy when a conflict arises. |
|
| | A) | True |
| | B) | False |