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Creating a Communication Climate
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Competition and Cooperation
  1. Definitions
  2. Hypercompetitiveness and Communication Competence
  3. Effects of Competition and Cooperation
Connecting Bids
  1. Box 2-1 Focus on Controversy Ethics and Hypercompetitiveness
  2. Types of Connecting Bids
  3. Responses to Connecting Bids
  4. Consequences of Bidding Process
Establishing a Constructive Communication Climate
  1. Emphasize Supportive Communication Patterns
  2. Defuse Defensiveness and Hypercompetitiveness
  3. Create Cooperative Structures
Summary
Quizzes Without Consequences
Key Terms
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