When you finish studying the material in this chapter, you should be able to:
- Explain how a work group becomes a team.
- Identify and describe four types of work teams.
- Explain the model of effective work teams, and specify the two criteria of team effectiveness.
- Identify five teamwork competencies team members need to possess.
- Discuss why teams fail.
- List at least four things managers can do to build trust.
- Distinguish two types of group cohesiveness, and summarize cohesiveness research findings.
- Define virtual teams and self-managed teams.
- Describe high-performance teams.
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