When you finish studying the material in this chapter, you should be able to:

1. Explain how a work group becomes a team.
   
   
2. Identify and describe four types of work teams.
   
   
3. Explain the model of effective work teams, and specify the two criteria of team effectiveness.
   
   
4. Identify five teamwork competencies team members need to possess.
   
   
5. Discuss why teams fail.
   
   
6. List at least four things managers can do to build trust.
   
   
7. Distinguish two types of group cohesiveness, and summarize cohesiveness research findings.
   
   
8. Define virtual teams and self-managed teams.
   
   
9. Describe high-performance teams.