Matching Quiz

Match the following terms and definitions


1				Those forces of change that originate outside the organization.


2				Forces of change that originate from inside the organization.


3				A statement that summarizes the essence or reason why an organization exists.


4				Components of an organization that may be changed.


5				A set of techniques or tools used to implement organizational change.


6				Emotional/behavioural response to real or imagined work changes that act as barriers.


7				A mindset of doing whatever it takes to effectively implement change.


8				Composite personal characteristic reflecting high selfesteem, optimism, and an internal locus of control.


9				Behavioural, physical, or psychological response to stressors.


10				Stress that is good or produces a positive outcome.


11				Environmental factors that produce stress.


12				An initial response to stress to determine whether a stressor is irrelevant, positive, or stressful.


13				A reassessment of a stressor in terms of what might and can be done to reduce stress.


14				A coping strategy that directly confronts or solves problems.


15				A coping strategy that avoids or ignores stressors and problems.


16				A coping strategy that focuses on reducing the symptoms of stress.


17				Amount of helpfulness derived from social relationships.


18				A personality characteristic that neutralizes stress.


19				The behaviour of a person who is aggressively involved in a chronic, determined struggle to accomplish more in less time.


20				Help employees to resolve personal problems that affect their productivity.


21				A threestage model that describes body response when exposed to stress.


22				Advocates personal responsibility for healthy living.

Answer choices for questions 1 through 22

A)	Social support
B)	External forces for change
C)	Internal forces for change
D)	Primary appraisal
E)	Secondary appraisal
F)	Mission statement
G)	Target elements of change
H)	Resistance to change
I)	Commitment to change
J)	Resilience to change
K)	Symptom management strategy
L)	Control strategy
M)	General Adaptation Syndrome
N)	Holistic wellness approach
O)	Organization development
P)	Stressors
Q)	Escape strategy
R)	Hardiness
S)	Employee assistance programs
T)	Stress
U)	Eustress
V)	Type A behaviour pattern

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