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| 1 | |
Which of the following is not an advantage of a team? |
| | A) | Teams reduce the need for coordinated communication. |
| | B) | Teams can produce more together than the combined effort of the members working separately. |
| | C) | Teams can better encourage innovation. |
| | D) | Members of a team are more highly motivated and satisfied. |
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| 2 | |
Which is a type of group or team?
I. Virtual teams
II. Task forces
III. Cross-organizational teams
IV. Self-development teams |
| | A) | I, II, III |
| | B) | I and II |
| | C) | I, III, IV |
| | D) | I, II, III, IV |
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| 3 | |
In order to ensure that self-managed work teams are effective, managers can do all of the following EXCEPT: |
| | A) | make sure a team's work is sufficiently complex. |
| | B) | carefully select team members. |
| | C) | closely supervise the team. |
| | D) | analyze what type of training members need and provide it. |
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| 4 | |
A group of telephone operators at Telus who report to the same supervisor are an example of: |
| | A) | a self-managed work team. |
| | B) | a department. |
| | C) | a task force. |
| | D) | a virtual team. |
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| 5 | |
Which is not a key element of group dynamics? |
| | A) | Group size |
| | B) | Group development |
| | C) | Group ambition |
| | D) | Group norms |
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| 6 | |
The advantages to having a smaller rather than larger group size include all of the following EXCEPT: |
| | A) | they have more resources at their disposal. |
| | B) | group members find it easier to share information. |
| | C) | it is easier for members to see the importance of their personal contribution. |
| | D) | group members are more motivated, satisfied and committed. |
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| 7 | |
What is the correct order of the five stages of group development?
I. Adjourning
II. Performing
III. Storming
IV. Forming
V. Norming |
| | A) | IV, III, V, II, I |
| | B) | IV, V, III, II, I |
| | C) | V, IV, III, II, I |
| | D) | IV, III, II, V, I |
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| 8 | |
Which of the following is true about group roles? |
| | A) | There should be more task-oriented roles than maintenance roles. |
| | B) | There should be more maintenance roles than task-oriented roles. |
| | C) | There should be a balance between maintenance roles than task-oriented roles. |
| | D) | Once assigned, group roles are relatively fixed. |
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| 9 | |
As group cohesiveness increases so to does all of these EXCEPT: |
| | A) | level of participation |
| | B) | level of communication |
| | C) | level of conformity to group norms |
| | D) | emphasis on individual goals |
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| 10 | |
Managers can ensure tolerance of deviation in groups by doing all of the following EXCEPT: |
| | A) | having a moderate level of group cohesiveness. |
| | B) | rigidly insisting on existing norms and procedures. |
| | C) | encouraging openness to new norms and procedures. |
| | D) | encouraging the evaluation of existing norms. |
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| 11 | |
Which of the following is a typical advantage of a group decision over a decision that is made by an individual? |
| | A) | The alternative selected is less likely to include the bias of a group member. |
| | B) | The group can use the combined skills and knowledge of its members. |
| | C) | The chosen alternative is more likely to be acceptable. |
| | D) | All of these |
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| 12 | |
When a member of a group takes on the role of criticizing the alternative decisions proposed by the group in an attempt to make the group think carefully about its decision, this is an example of: |
| | A) | devil's advocacy. |
| | B) | brainstorming. |
| | C) | nominal group technique. |
| | D) | production blocking. |
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| 13 | |
When several people making a decision together strive for agreement at the expense of accurately assessing information, they are guilty of: |
| | A) | Prior hypothesis bias |
| | B) | Cognitive bias |
| | C) | Groupthink |
| | D) | Escalation of commitment |
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| 14 | |
The ______ technique is a decision making technique in which group members take turns reading their suggestions to the whole group and then discuss and individually rank the alternatives. |
| | A) | Delphi |
| | B) | brainstorming |
| | C) | controlled illusion |
| | D) | nominal group |
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| 15 | |
The tendency of a team member to work less hard in the group than when he or she works alone is known as: |
| | A) | synergy. |
| | B) | social loafing. |
| | C) | cohesiveness. |
| | D) | slacking off. |
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| 16 | |
All of the following are ways to reduce social loafing EXCEPT: |
| | A) | make individual contributions to a group identifiable. |
| | B) | emphasize the valuable contributions of individual members. |
| | C) | increase group size. |
| | D) | assign specific tasks to members and hold them accountable for completion. |
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