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| 1 | |
The set of forces and conditions that affect the way the organization can operate are known as: |
| | A) | the organizational environment. |
| | B) | the distributor effect. |
| | C) | potential competitors. |
| | D) | Competitive advantages |
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| 2 | |
All of the following are forces in the task environment EXCEPT: |
| | A) | distributors. |
| | B) | economic factors. |
| | C) | customers. |
| | D) | competitors. |
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| 3 | |
Who helps organizations sell their goods to customers? |
| | A) | suppliers |
| | B) | distributors |
| | C) | customers |
| | D) | competitors |
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| 4 | |
Who provides necessary inputs for production for an organization? |
| | A) | suppliers |
| | B) | distributors |
| | C) | customers |
| | D) | competitors |
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| 5 | |
The _____ the barriers to entry, the _____ the number of competitors in an organization's task environment. |
| | A) | higher; larger |
| | B) | higher; smaller |
| | C) | lower; smaller |
| | D) | none of these |
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| 6 | |
Economies of scale can be produced by: |
| | A) | manufacturing products in large quantities. |
| | B) | purchasing raw materials in large quantities. |
| | C) | better use of workers' skills and knowledge. |
| | D) | all of these. |
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| 7 | |
The preference of customers for an organization's products is known as: |
| | A) | brand recognition. |
| | B) | brand insistence. |
| | C) | brand loyalty. |
| | D) | a demographic force. |
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| 8 | |
All of the following are forces in the general environment EXCEPT: |
| | A) | demographic factors. |
| | B) | political factors. |
| | C) | technological factors. |
| | D) | competitor factors. |
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| 9 | |
All of the following are examples of economic forces EXCEPT: |
| | A) | inflation. |
| | B) | social status. |
| | C) | interest rates. |
| | D) | unemployment. |
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| 10 | |
The development of NAFTA and other free trade agreements represent which type of force in the environment? |
| | A) | global |
| | B) | economic |
| | C) | technological |
| | D) | demographic |
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| 11 | |
Which of the following is NOT one of the dimensions of national culture described by Geert Hofstede |
| | A) | Power distance |
| | B) | Individualism |
| | C) | Assertive Orientation |
| | D) | Uncertainty Avoidance |
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| 12 | |
National culture includes all of the following EXCEPT: |
| | A) | values and norms |
| | B) | demographics and status, |
| | C) | beliefs and moral principles |
| | D) | laws and customs |
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| 13 | |
Finding ways to reduce the number and potential impact of forces in the organizational environment is the job of all managers, although it varies by level in the organization. The principal role of the middle manager in this regard is to ______________. |
| | A) | collect relevant information about the task environment |
| | B) | find ways to use resources more efficiently |
| | C) | devise strategies that will allow an organization to take advantage of opportunities and counter threats |
| | D) | get close to customers and learn what they want |
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| 14 | |
In general, the ______ the organization, the ______ the number of environmental forces that must managers must deal with. |
| | A) | larger; greater |
| | B) | larger; smaller |
| | C) | smaller; greater |
| | D) | the number of forces is not related to size. |
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| 15 | |
McDonald's recently developed a new fat fryer that reduces the amount of oil used in cooking by 30 percent. This is an example of a(n) __________ improvement in a company. |
| | A) | Effectiveness |
| | B) | Efficiency |
| | C) | Quality |
| | D) | Control |
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| 16 | |
Which of the following is false in regards to challenges for managing in a global environment? |
| | A) | Training employees to meet customers' needs is particularly important for service organizations. |
| | B) | Quality initiatives and innovation often take place in small groups or teams. |
| | C) | Managers should not exert pressure to increase performance because it leads to unethical behaviour. |
| | D) | Codes of conduct are a useful tool for managers to train and control the ethical behaviour of employees and partners |
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| 17 | |
Managers utilize technology to affect:
I. Distribution
II. Production
III. Design
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| | A) | III only |
| | B) | II and III |
| | C) | I, II, and III |
| | D) | I and III |
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| 18 | |
Which of the following is a demographic force?
I. Age
II. Gender
III. Ethnicity
IV. Social class
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| | A) | I, II, and III |
| | B) | I, III, and IV |
| | C) | II, III, and IV |
| | D) | I, II, III, and IV |
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