Since Anne Mulcahy became CEO of Xerox in 2001, she orchestrated what some have called the turnaround of the century.

1. Why is it so critical to make decisions sooner rather than later?
2. What biases should a manager like Anne Mulcahy avoid in making decisions?
3. How can managers make sure the tough decisions they make are ethical?

Note to Instructors: Videos are also available on the Jones, Essentials of Contemporary Management, 4th Canadian Edition, DVD. Please contact your McGraw-Hill sales representative for more information.