| quality circles | small groups of employees who meet regularly to discuss organizational life and the quality of their work environment
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| self-directed teams | autonomous groups of employees empowered to make decisions and supervise themselves
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| group | individuals who interact verbally and nonverbally, occupy certain roles with respect to one another, and cooperate to accomplish a goal
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| group goals | a group's motivation for existing
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| group structure | member positions and roles performed
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| group patterns of communication | pattern of message flow in a group
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| group norms | informal rules for interaction in a group
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| group climate | the emotional atmosphere of a group
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| decision by consensus | a decision which all members understand and will support reached as a result of members voicing feelings and airing differences
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| questions of fact | questions involving the truth or falsity of a statement
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| questions of value | questions involving subjective judgments
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| questions of policy | questions designed to help determine future actions
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| reflective-thinking framework | a system for decision making and problem solving that is designed to encourage critical inquiry
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| brainstorming | a technique designed to generate ideas
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| killer phrases | comments which stop the flow of ideas
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| killer looks | looks that discourage or inhibit the generation of ideas
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| kaleidoscope thinking | the taking of existing data and twisting it or looking at it from another angle
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2002 McGraw-Hill Higher Education